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Heat Customers

homeheat customers
Domestic Heat Customers
Commercial Customers

About SSE Heat Networks

Everything you need to manage your account is right here. If you can't find what you're looking for, just send us an email or give us a call.


SSE Heat Networks is part of SSE Energy Solutions and has been providing heat, hot water, private wire electric and cooling via community energy schemes since 2008.

We were a founding member of the Heat Trust Customer Protection Scheme and assisted in shaping the scheme rules to ensure that our customers have the protection they need. SSE Heat Network strives to ensure we do the right thing by our customers in whatever decision we make and customer satisfaction is our top priority.

We’re here to help. Whether you are contacting us to pay a bill, report a fault or discuss your account, our staff will always be professional, friendly and ready to assist. Our experienced customer service teams provide help and advice to customers and are available for emergencies 24/7/365.

Our promises to you

We’re committed to delivering excellent customer service and provide inclusive services to cater for all our customers. Here’s some of the ways we ensure you’re protected while on supply with us.

More information

Moving home

If you're moving in or out of a property supplied by us, you can let us know here.

Moving home Moving home

Your charges and payments

You'll find more information on your charges, and ways to pay your bills here.

Your charges and payments Your charges and payments


If you have one of our prepayment meters you can find more information here.

Prepayment Prepayment

Extra help

We’re here to help and you can find out about accessibility services or ways to save money here.

Extra help Extra help

Guaranteed standards

We do our utmost to ensure the continuity of your supplies whether that be heating, hot water, or electricity.

Guaranteed standardsGuaranteed standards

Heat trust

We are members of the Heat Trust and provide more information here.

Heat trustHeat trust

Sign in or register at SSE & Me

Account login and helpful information about your account where you can view your bills, make a payment, or let us know you’re moving home.

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