Slough Heat and Power combined heat and power (CHP) plant in Berkshire was acquired by SSE in January 2008.
It is the UK’s largest dedicated biomass plant which burns wood chips, biomass and waste paper. The plant supplies steam and hot water to local businesses. Slough Utility Services also supplies the Slough Trading Estate with fresh water.
We supply commercial customers on the Slough Trading Estate with fresh water and some customers also receive steam or hot water supplies from us. All of our customers are billed either monthly or quarterly and balances are due in full within 28 days from the date of the invoice.
Contact us if you would like to pay your invoices by Direct Debit. We will send you a Direct Debit mandate.
Contact us by telephone to pay your invoice over the phone. You will need your invoice number.
You can also pay your invoice by bank transfer. Our bank account details are:
Account number: 88951340
Sort code: 60-17-21
Please include your invoice number if you are paying a single invoice or provide us with a remittance advice so we know where to allocate your payment.
We can also accept payment via cheque. On the back of the cheque please include your customer account number and the invoice number(s) where you would like your payment applied. Your cheque should be made payable to “Slough Utility Services” and sent to; Slough Utility Services, 4 Penner Road, Havant, PO9 1QH.
We operate a private heat and water network and you are unable to switch supplier. Please note that we do not provide your waste water services which are within the open market and which mean you can switch you supplier.
We will attempt to read your meter to obtain an accurate meter reading before sending your invoice. On occasion we are unable to read your meter. If you would like to provide us with an actual meter reading, please contact us.
Once you have contacted our customer service team, if you remain unhappy you can request to speak to a manager who will try to assist you. Should they be unable to resolve your complaint to your satisfaction you can ask for your complaint to be escalated to our head of customer service for review.
We have provided a downloadable library of necessary documentation related to customers and suppliers of Slough Heat & Power.
Use of System Charges
Electricity Network Important Information
Water Network Important Information
We’ve provided some tips to reducing your heating, hot water bills and fresh water bills. Whilst these tips may not all be relevant to your business, it might help you reduce your savings at home.
In addition to helping reduce costs, decreasing water consumption can help your business comply with current and future environmental legislation, reduce its carbon footprint, improve your company’s environmental performance and generate positive PR.
Water fittings in commercial multi-occupancy buildings often experience more frequent use than in dwellings, which means that payback times following investment can be excellent. Investment in water recycling schemes is also more viable in business settings than domestic settings.
In addition to cost-savings from decreased water and energy bills, businesses investing in technologies and products that encourage sustainable water use may be eligible for tax savings though Enhanced Capital Allowance (ECA). The ECA website details the scheme and the Water Technology List.
Educate your employees on the importance and practices of water efficiency. Try and set water usage targets and encourage widespread involvement to achieve this.
Know where your supply pipes run and where the shut off valves are. Check your meters at night or when no water is being used to monitor leakage. Make sure your pipes are protected against cold weather as leakage can increase after a burst due to frost.
Install water efficient devices in bathrooms and canteens such as:
Use water efficient settings on all kitchen appliances. Installing automatic taps or spray taps can help make a big difference to consumption levels.
Determine where your waste water is going and if or how you can recycle it in other areas of your business.
Where possible use a water butt to harvest rainwater for use in your business.
Account login and helpful information about your account where you can view your bills, make a payment, or let us know you’re moving home.