Slough Utility Services Customers
About Slough Utility Services
Slough Heat and Power combined heat and power (CHP) plant in Berkshire was acquired by SSE in January 2008.
It is the UK’s largest dedicated biomass plant which burns wood chips, biomass and waste paper. The plant supplies steam and hot water to local businesses. Slough Utility Services also supplies the Slough Trading Estate with fresh water.
What do we supply?
We supply commercial customers on the Slough Trading Estate with fresh water and some customers also receive steam or hot water supplies from us. All of our customers are billed either monthly or quarterly and balances are due in full within 28 days from the date of the invoice.
Further Information
Contact us if you would like to pay your invoices by Direct Debit. We will send you a Direct Debit mandate.
Contact us by telephone to pay your invoice over the phone. You will need your invoice number.
You can also pay your invoice by bank transfer. Our bank account details are:
Account number: 88951340
Sort code: 60-17-21
Please include your invoice number if you are paying a single invoice or provide us with a remittance advice so we know where to allocate your payment.
We can also accept payment via cheque. On the back of the cheque please include your customer account number and the invoice number(s) where you would like your payment applied. Your cheque should be made payable to “Slough Utility Services” and sent to; Slough Utility Services, 4 Penner Road, Havant, PO9 1QH.
We operate a private heat and water network and you are unable to switch supplier. Please note that we do not provide your waste water services which are within the open market and which mean you can switch you supplier.
We will attempt to read your meter to obtain an accurate meter reading before sending your invoice. On occasion we are unable to read your meter. If you would like to provide us with an actual meter reading, please contact us.
Once you have contacted our customer service team, if you remain unhappy you can request to speak to a manager who will try to assist you. Should they be unable to resolve your complaint to your satisfaction you can ask for your complaint to be escalated to our head of customer service for review.
We have provided a downloadable library of necessary documentation related to customers and suppliers of Slough Heat & Power.
Use of System Charges
- SHP schedule of Charges and Other Tables April 2024
- SHP Schedule of Charges and Other Tables April 2023
- SHP Schedule of Charges and Other Tables April 2022
- SHP Schedule of Charges and Other Tables April 2021
- SHP Use of Systems Charges (2024-2025)
- SHP Use of Systems Charges (2023-2024)
- SHP Use of Systems Charges (2022-2023)
- SHP Use of Systems Charges (2021-2022)
- SHP Use of System Charging Methodology Statement (01/04/2021)
- SHP Use of System Standard Terms and Conditions (01/04/2021)
Electricity Network Important Information
- Impact of TCR on SHP private Network Update (25/10/2022)
- Impact of TCR on SHP Private Network (27/01/2022)
- Open Letter to SHP Private Network Suppliers (25/11/2020)
- Open Letter to SHP Private Network Customers (25/11/2020)
- Ofgem Decision Letter (06/08/2019)
Water Network Important Information
We’ve provided some tips to reducing your heating, hot water bills and fresh water bills. Whilst these tips may not all be relevant to your business, it might help you reduce your savings at home.
Ways to save on your heating and hot water
- Turning your thermostat down by just 1°C can have a big impact on the cost of your energy bill. A comfortable temperature for a home is usually between 18 and 21°C.
- Smart technology is becoming more common and more affordable. Investing in a smart thermostat will give you more control over your heating. Set a temperature as well as a time to ensure you’re only heating when you actually need it.
- Ensure radiators are clear from clutter or furniture. This will allow the heat to radiate around the room making you feel warmer.
- Cut the draughts – draught-proofing windows and doors could save you.
- If your system has thermostatic radiator valves, you can keep a tighter control if the temperature in each room. They’re usually numbered from 1 to 6.
Ways to reduce your fresh water consumption
- Use a dishwasher. A modern dishwasher can use as little as 15 litres of water for each wash. Compare that to around 63 litres that hand washing uses each time, or 150 litres if the dishes are rinsed as well, and you can see just how much water and money you could save. Make sure you wait for a full load before you turn the dishwasher on though or you’ll end up wasting even more than hand washing.
- Know how to turn off your water supply. If you don’t know where your main stop valve is, go and find it now. If a pipe does spring a leak you could save yourself the headache of a big clean-up operation as well as reducing the amount of wasted water.
- You can save when using your washing machine too – remember that one full load uses less water and less energy than two half loads.
- Watering cans and water butts. Using a garden sprinkler will make your water bill grow even faster than your lawn. They can use a 1,000 litres of water an hour. Using a watering can instead and collecting rainwater in a water butt to use on your plants and lawn to save litres of treated tap water. If you do use a sprinkler, try to do so in the morning or late in the evening when less of the water will evaporate before reaching the roots of your plants.
- Cut the draughts – draught-proofing windows and doors could save you.
- If your system has thermostatic radiator valves, you can keep a tighter control if the temperature in each room. They’re usually numbered from 1 to 6.
The benefits of saving water at work
In addition to helping reduce costs, decreasing water consumption can help your business comply with current and future environmental legislation, reduce its carbon footprint, improve your company’s environmental performance and generate positive PR.
Water fittings in commercial multi-occupancy buildings often experience more frequent use than in dwellings, which means that payback times following investment can be excellent. Investment in water recycling schemes is also more viable in business settings than domestic settings.
In addition to cost-savings from decreased water and energy bills, businesses investing in technologies and products that encourage sustainable water use may be eligible for tax savings though Enhanced Capital Allowance (ECA). The ECA website details the scheme and the Water Technology List.
Education
Educate your employees on the importance and practices of water efficiency. Try and set water usage targets and encourage widespread involvement to achieve this.
Site maintenance
Know where your supply pipes run and where the shut off valves are. Check your meters at night or when no water is being used to monitor leakage. Make sure your pipes are protected against cold weather as leakage can increase after a burst due to frost.
Bathrooms
Install water efficient devices in bathrooms and canteens such as:
- urinal controls or waterless urinals
- efficient flush toilets
- automatic or sensor taps
Kitchens/canteens
Use water efficient settings on all kitchen appliances. Installing automatic taps or spray taps can help make a big difference to consumption levels.
Water recycling
Determine where your waste water is going and if or how you can recycle it in other areas of your business.
Where possible use a water butt to harvest rainwater for use in your business.
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