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Guaranteed Standards

homeheat customers guaranteed standards
Domestic Heat Customers
Commercial Customers

At SSE Heat Networks we do our utmost to ensure the continuity of your supplies whether that be heating, hot water, or electricity.

If we have failed to meet our high standards, you may be entitled to claim a Guaranteed Standard payment. We outline the reasons you’re able to claim a Guaranteed Standard payment and the amount within your customer supply agreement.

You can check our standard Guaranteed Standard payments, however, depending on your network, these may differ.

If you are eligible to claim, please and complete our online claim form.