Domestic Heat Customers
Commercial Customers
SSE are founding members of the Heat Trust, Customer Protection Scheme.
It's our firm belief that you are entitled to independent adjudication, if you are not happy with the services you receive from us. We register all of our heat networks with the scheme.
This customer information leaflet gives a high level explanation of the services that the Heat Trust provide.
If you would like to learn more about the Heat Trust please click here.
Heat Networks - Publications
This link provides you access to ofgem most up to date general authorisation conditions. If you have any questions related to the document please don't hesitate to contact our customer service team.