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SSE Heat networks

homesse heat networks
Domestic Heat Customers
Commercial Customers

Customers are at the heart of everything we do at SSE and we are continually looking for ways to improve our service. The feedback we receive from our customers is the most important of all, you are telling us what you think good looks like and how you would like your service delivered!

You said

Customers have told us that we don’t consider the differing lifestyles when organising planned maintenance shutdowns.

We listened

Now, when our Operations Teams are planning large scale (site wide) supply outages we give as much notice as possible (exceeding the Heat Trust notification standards) so that customers can make alternative arrangements. Where possible, we carry out the planned works when it is the most convenient to our customers (during the night when the majority are sleeping).

We have more recently trialled a polling scenario with customers on one of our private electric networks to ask which dates and timebands would be more convenient for a shutdown. The date and time with the most votes was when the shutdown occurred.